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Work Order Coordinating Clerk (OA)

This position is located in the Operations and Maintenance Section of Facilities Management Services, Department of Veterans Affairs Medical Center.
The primary purpose of this position is to provide work order administration support to the individual shops within the Operations and Maintenance section and assist in managing the trouble desk on a daily basis.
Receive customer's notification of problems through telephone, email or Internet contact.
Query requester for identifying information such as type of problem, location of problem (building, floor, room), point of contact (name and phone number) etc.
Prioritize service order jobs by referencing Operations SOP.
When service orders have been completed, close out the automated system service order record ensuring all data has been entered.
Provides reports and listings to shop foremen, supervisors and supported customers.
Operates a computer and appropriate software to produce documents, spreadsheets, maintain databases, and other office automation functions that requires the skills of a fully qualified typist.
Duties include but are not limited to:
- Operates a radio base to respond to incoming calls from shop personnel or to contact personnel who are in the field and respond to emergency situations.
- Operates the operations trouble call line and receives customers' notification of problems through telephone, email, or Internet contact - Performs office automation work, which includes running, processing, and maintaining forms, reports, correspondence, etc.
using electronic mail and /or personal computer or mainframe applications.
- Follows-up on status of service orders by researching and coordinating with shop foremen and other responsible personnel.
Work Schedule:
8:
00am - 4:
30pm Monday - Friday Position Description Title/PD#:
Work Order Coordinating Clerk (OA)/08588-A requires the skills of a fully qualified typist 40 words per minute MUST SELF CERTIFY

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