Program Support Assistant - Home Telehealth

Incumber serves as a Program Support Assistant (PSA) to the Director of Home Telehealth (HT) and to the team of care coordinators.
Duties are varied, non-routine and consist of handling data and communicating in a variety of means between the team and patients in the HT program.
Duties of the position include, but are not limited to:
-Receives requests or instructions from care coordinators about patient equipment/voice response systems.
-Follows-up with patients to track receipt of HT items-Performs initial teaching via the phone and helps care coordinators complete the enrollment/set-up process.
-Communicates the schedule of equipment installs to be done by other staff and attends/assists with group installs (usually conducted in the library) done by other staff.
-Speaks clearly and conveys consistency in providing accurate information according to established policies and procedures.
-Operates various telehealth machines to assist in troubleshooting problems for patients, answering questions for patients, staff, customers, and supporting the telehealth team.
-Troubleshoots the equipment so as to produce accurate, interpretable readings from the devices.
-Receives and processes documents and reports in accordance with established procedures.
-Uses software applications to draw information from a wide variety of sources in order to prepare reports.
-Assists in the planning, review, and reporting of data/statistical results of program activities.
-Establishes protocols for incoming data, organizes and maintains patient data and retrieves a variety of computerized data.
-Tracks and trends issues related to program effectiveness and role implementation.
-Utilizes statistical data to compile monthly workload tasks for each care coordinator.
-Assists in keeping the Director of HT apprised of patient census and any changes/problems that might be encountered.
-Utilize a variety of software programs, e.
MS Office to include spreadsheets, file management, VistA menus, etc.
-Communications such as phone, fax, letters, e-mail, instant messaging, Outlook calendars, etc.
-Accurately collect, enter and manage data including both patient data and program data, and will enter required data into the HT database in a timely fashion.
-Operate web-based software of telehealth vendors as well as Excel database for HT program.
Work Schedule:
- 4:
Position Description Title/PD#:

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